Exam Unit: Strategic ICT Planning (4.3)

Learning Outcome

To demonstrate a sound understanding of the strategic nature of information and information systems within a modern business. The Learner should be able to fully appreciate the critical and integral importance of technology and how it can enable an organisation to gain a competitive advantage over its most fierce rivals.

Management & Information:
1. Information requirements of an organisation
2. Information requirements of managers
3. Decision making
4. Types of information systems
5. Executive support systems
6. Management information systems
7. Decision support systems
8. Knowledge work systems
9. Office automation systems
10. Transaction processing systems
11. Expert systems
12. Value and cost of informationStrategic role of IS:
1. Information systems strategy
2. IS and strategic planning
3. The IS role in an organisation
4. Quality of IT systems
5. IS management challenges
6. Using IS
7. Ethical issuesKnowledge Management:
1. Definition of KM
2. Distribution of knowledge
3. Sharing of knowledge
4. Creation of knowledge
5. Capture and codification of knowledge
6. Problems with KMData Management:
1. Databases
2. Database structures
3. Database design
4. Data mining
5. Data warehousingIS Strategic Planning:
1. Information systems
2. Defining information requirements
3. Five-stage planning and review process
4. Business planning
5. Alignment of IS and business strategies
6. Business value of information systemsIS Strategic Analysis:
1. PEST analysis
2. Political forces
3. Economic forces
4. Social forces
5. Technological forces
6. PEST and strategic information systems
7. Information leadership

Business Strategy:
1. Formulating an IT strategy
2. Evolution of IT systems
3. Enterprise modelling
4. Automation and rationalisation
5. Business process re-engineering

Developing Information Systems:
1. Approaches to developing IS
2. Stages of the systems development life cycle
3. Soft systems methodology
4. Commitment, co-ordination and communicationGap Analysis and Business Case Development:
1. General framework for business case development
2. Business analysis
3. Objective setting
4. Gap analysis
5. The applications portfolio
6. Developing a business case justificationIS and Competitive Position:
1. SWOT analysis
2. Turning business strategy into information strategy
3. Developing an information systems strategy
4. Competitive advantage
5. IT as a change trigger
6. IT as an enablerIS / IT Management:
1. Acquiring computer services
2. Managing computer systems
3. Outsourcing
4. Arguments for and against outsourcing
5. Managing outsourcing arrangements
6. Acquiring softwareE-Strategy:
1. The internet
2. Communications on the internet
3. Business impact of the internet
4. Intranets and extranets
5. Security and other risks
6. Globalisation
7. Developing a global strategyRisk and System Implementation:
1. Causes of implementation failure
2. Systems implementation
3. Controlling project risk
4. Project management
5. The spiral model

IT and working practices:
1. IS as support for management
2. The use of critical success factors
3. Technological change and development
4. IS/IT and employer/employee relations
5. IS/IT and organisation structure
6. IS/IT and job structures
7. The impact of e-mail
8. Socio-technical systems design